Our Policies

Cancellation Policy:
If you cancel 14-days prior to arrival there is no charge. However, if you cancel with less than 14-days of your arrival, or in the case of no-shows, we reserve the right to charge for one night’s stay.

Late Arrival: Driving after sunset in Costa Rica is not recommended. For your own safety make every effort to arrive at the Lodge before it gets dark. (FYI: The last 7km before La Carolina Lodge is on an unpaved road) As our kitchen closes at 7:30 pm, please arrange to have dinner prior to a late arrival. For the respect and privacy of all our guests we do not accept any arrivals after 9:00pm, except by prior arrangement.

Alcohol: As the Lodge does not serve alcohol, please purchase prior to arrival. Larger towns have the greatest selection, whilst smaller local towns have a more limited supply. The local cantina (1.5km) has a very basic offering and is open during irregular hours.

Child Safety at the Lodge: We love children! However, due to many steps, deep and fast flowing rivers, open hot tubs, and many lit candles at evening times, La Carolina Lodge is not an ideal place for very young children.